American Canoe Association
Certified Instructors

Marshall Seddon
American Canoe Association Open Water Instructor and Whitewater Instructor with Swiftwater Rescue training. ACA Adaptive Paddling Advanced Level Endorsement. American Whitewater Regional Contact. New York State Boating Safety Certification.  Wilderness First Aid and CPR trained.

Dorothy Seddon
American Canoe Association Essentials of Kayaking. ACA Adaptive Paddling Endorsement. New York State Boating Safety Certification. Wilderness First Aid and CPR trained.

American Canoe Association

Based in Springfield, Virginia, the ACA is the oldest member-based recreation and conservation association in the United States.

American Whitewater Association

Leave No Trace

The
Leave No Trace Center for Outdoor Ethics is a national non-profit organization dedicated to promoting and inspiring responsible outdoor recreation through education, research and partnerships.  The tenents of its program build awareness, appreciation and most of all, respect for public recreation and wild lands.

Hudson River Watertrail Association

The Hudson River Watertrail Association is a coalition of small boaters, primarily human and wind powered, who are actively interested in the Hudson River as a treasure of natural and human history.

The Association was formed in 1992 as an all-volunteer, non-profit environmental and recreational action group, with the specific goal of building a river trail from the Atlantic Ocean to Canada and promoting a low impact approach to the river.

If you have any further questions, please do not hesitate to Call the Showroom for assistance.

Q. What is your Reservation & Cancellation Policy?

Our programs fill quickly, so make your plans early. Registering by phone and guaranteeing your registration with a credit card is the most convenient and preferred method.  Payment in full is required to reserve your space.  If cancellation notice is provided 7 days prior to a program, the registrant is given the option of a full refund or to reschedule the program.  If cancellation notice is provided less than 7 days but more than 24 hours prior to a program, the registrant is subject to a $15 cancellation fee or may reschedule to another program.  If cancellation notice is provided less than 24 hours prior to a program, the registrant will be charged the full amount for the program and may not reschedule to another program. Fees for services performed are nonrefundable after the service has been completed.

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Q. What is your Tour & Instruction Participant Policy?

A signed release waiver is required for all persons participating in one of our programs.  Release waivers are required for all participants and must be completed by a parent or guardian for all minors.

• Download a Waiver: Particpant Waiver (Adobe Reader Required)
  

• Download Adobe PDF Reader:
  

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Q. Weather Policy?

Kayaking is an all weather sport. The River Connection cannot ensure perfect weather conditions for your trip and will not refund for cancellations made by participants due to perceived inclement weather.  If The River Connection management cancels a trip due to unsafe or inappropriate weather conditions you will receive a full refund. For further information, we also suggest you review our program Reservation and Cancellation Policies FAQ.

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Q. How many participants are in a typical program and do you have a Minimum Enrollment Policy?

• The River Connection maintains a minimum ratio of 4 participants to 1 instructor for all activities. The industry standard is 6 participants to 1 instructor. We feel that our 4:1 ratio provides a better learning experience and offers each participant greater access to instruction and guidance during any one of our programs. All of our programs put the focus on your development as a safe and effective paddler.
• The River Connection reserves the right to cancel any program due to insufficient enrollment. If your program is cancelled for this reason you will have the option of rescheduling or receiving a full refund.

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Q. What are your Store Policies?

• A 15% restocking fee will be charged on returns or exchanges of any boating accessory, including but not limited to dry bags, and paddle wear, unless defective.  Full refund of the purchase price and / or in house credit for the returned items will be approved on a case by case basis.
• Personal Floatation Devices are non-refundable unless defective.
• Returns or non-fulfillment of payment due for all Special Order Kayaks are subject to a 25% restocking fee and / or non-refund of deposit paid. Refunds will be approved on a case by case basis and are subject to be converted to in house credit.
• In order to receive credit for returned items that were purchased in new condition, they must be unopened and un-used.
• Gift certificates issued after April 30, 2008 are good for one-year from purchase and are non-redeemable for cash or other cash equivalent. Gift certficiates are redeemable for in store purchases and are good for services such as instructional programs and guided kayak tours. Gift certificates have no cash value.
• Delivery, installation and other fees for services performed are nonrefundable after the service has been completed.

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